FAQ
MYO King’s Cross – Member FAQ
General
What size office spaces do you offer?
We provide spaces for 12–112 people (approx. 484–4,941 sq. ft.), with some flexibility for smaller or larger requirements.
What is the minimum and maximum contract length?
Flexible leases from 1 to 5 years are available.
What are the costs involved?
We offer simple, all-inclusive monthly pricing, covering your space, utilities, and core services.
Do you charge per desk or for the space?
We charge per space, not per desk. Our team can advise on layouts to optimize productivity.
What is included in the ‘inclusive’ cost?
Rent, rates, service charge, utilities, and standard enterprise-grade IT. Additional IT services and AV options are available on request.
Do you offer co-working or hotdesking?
No. However, meeting rooms can be booked by non-members for day-use, and members can access a Roaming Pass for touch-down areas across the MYO portfolio.
Can we get our own dedicated internet line?
Yes, we offer enhanced and dedicated IT options outside of the standard Wi-Fi provision.
How do I order a phone or phone line?
Contact our team to arrange.
Can we add company branding or bring our own equipment?
Absolutely! The office is yours to customize, and we even provide a complimentary company name vinyl for your door as part of onboarding.
Can we create internal meeting spaces in our office?
Yes. We’ll work with you to reconfigure your space and provide clear pricing for enhancements.
Can I make changes to my office?
Yes! We can help with wall mounting, furniture changes, and setup adjustments. Pricing is available on request, just reach out to our team.
Who handles maintenance in my office?
Our MYO team manages all building maintenance. Report any issues via the Members Hub or by contacting our team.
What insurance do members need?
You’ll need public liability insurance, and we recommend contents insurance for your space.
Do you offer building inductions at move-in and for new team members?
Absolutely! We hold Member Inductions every Tuesday at 10:30 AM.
You can easily book your spot via the Members Hub or contact our team to reserve a session.
Do you have any information on sustainability and the building?
Reach out to our team to find out more.
Building Access & Security
What are the core operating hours?
Monday–Friday, 08:00–18:00 (excluding bank holidays).
Can I access my office 24/7?
Yes, with your access pass. Security will refuse entry without it after hours.
Is there security on site?
Yes, 24/7 security is available.
How do I replace a lost pass?
Speak to our team. A replacement pass is £25 + VAT.
Can my visitor get a pass if they are staying all day?
Yes, but a guest pass must be arranged. Contact our team for details.
How secure is my space?
Your office is on access control, and you manage staff access through our team. Additional security options can be discussed during onboarding.
Does MYO have an emergency contact number?
Yes, King’s Cross security 02037589102 (also provided at onboarding).
What time are the gates at Trematon Walk open?
The gates are open daily from 6:00 AM to 10:00 PM. If you need to come and go outside of those hours, you’ll need an access pass.
Visitors & Deliveries
Where is the main reception for guests?
MYO King’s Cross, The Printworks and Glass House, 2 Trematon Walk, N1 9FN
How do I register guests?
All visitors must be pre-registered via the Members Hub and directed to the main reception at Trematon Walk. You’ll be notified when they arrive.
What is the York Way reception for?
Members only.
Where should post and small deliveries go?
[Your Business Name]
MYO King’s Cross, The Printworks and Glass House
2 Trematon Walk
London N1 9FN
Your items will be placed in your allocated pigeonhole on the ground floor.
Where should large deliveries go (furniture, IT, moving-in)?
[Your Business Name]
MYO King’s Cross
65 Wharfdale Road
London N1 9SR
Book your delivery in advance via our team, unbooked deliveries will be refused.
Is there storage for large deliveries?
No, items must be moved directly to your office. Our team can assist upon request if pre-arranged (charges may apply).
Facilities & Amenities
What breakout spaces are available?
Communal areas include lounges, high tables, phone booths, pantries, and relaxation areas across all floors (except 4th).
Do you have meeting rooms?
Yes, 11 meeting rooms for 4–30 people, plus The Stables event space and two 16-person project rooms.
How do I book a meeting room or event space?
Book meeting rooms via the Members Hub or contact kingscross@myo.co.uk for events and project rooms located at The Stables.
How are meeting rooms charged and billed?
On a per-use basis, billed on your monthly invoice.
What is the meeting room cancellation policy?
Cancellations with less than 24 hours’ notice are non-refundable. Bookings can be cancelled on the Members Hub or via our team.
Do you offer catering for meetings?
Yes, via local partners. A 48-hour cancellation/amendment policy applies. Contact our team to find out more.
What are the operating hours for The Stables?
Please contact our team for details.
Are there showers and bike storage?
Yes, both are located on the lower ground floor. The bike entrance is on York Way. To arrange access, please contact our team.
(E-bikes and e-scooters are not permitted.)
Are there lockers?
A limited number of lockers are available, ask our team.
Do you have a wellness room?
Yes, intended for prayer, quiet time, or breastfeeding. First come, first served.
Are there terraces and what are the rules?
All terraces, including private ones, are open Monday to Friday from 8:00 AM to 6:00 PM. Smoking is not permitted, and alcohol consumption is also not permitted. Terraces are locked promptly at 6:00 PM by our security team.
Is there a gym on site?
Yes, Monday–Friday, 7:00 AM–7:00 PM. To sign up, please contact our team.
Do you host classes in the studio?
Yes, virtual classes are available. Contact our team for details.
Is parking available?
No, there is no parking on site.
Wi-Fi & IT
How do I connect to Wi-Fi?
Members: Use the unique login sent in your welcome email.
Guests: Connect to MYO Guest and accept T&Cs.
What is the internet speed?
Enterprise-grade connectivity, with Wi-Fi and wired options.
What should I do if the internet stops working?
Contact our team for immediate assistance.
Is there a backup internet line?
Yes, a secondary line is in place in case the primary service goes down.
Cleaning & Waste
How often is my office cleaned?
Monday–Friday, between 6:00–10:00 PM.
Can I store food in the communal fridge?
Yes, but fridges are cleared by our cleaning team every Friday at 4:00 PM.
How do I dispose of confidential waste?
Ad-hoc or scheduled confidential waste bins can be arranged via our team.
Do you recycle?
Yes! We actively support recycling throughout the workplace. Recycling bins are conveniently located in offices, kitchens, and pantries. Battery recycling is available in the post room, and we also offer the safe disposal of electrical or other special items upon request (fee may apply).
Safety & Emergency Procedures
When are fire alarms tested?
Every Friday at 11:00 AM.
How often are fire drills?
Every six months.
What do I do if the fire alarm goes off?
Evacuate using the nearest exit and disperse. All members must download the URIM app for live updates during emergencies.
Do we need a fire warden or first aider?
Yes, each business must nominate at least one fire warden and first aider.
Where is the first aid kit and AED located?
At the main reception.
Is there a backup generator on site?
Only for life safety systems, such as fire safety and emergency equipment.
Pets & Perks
Can I bring my dog to the office?
Yes, with prior approval and a completed dog risk assessment.
(Maximum 2 dogs per office.)
Can I refer a company to MYO?
Yes, and referral incentives are available. Contact sales@myo.co.uk.
Contacts
Our team: kingscross@myo.co.uk
Flexible Workplace Manager: viktoria@myo.co.uk
Billing queries: billings@myo.co.uk